Bayside Beans Coffee Roasters Refund and Return Policies

We cannot accept returns on coffee due to it being perishable. We want you to love your coffee, though, so if there are any issues with it, we are happy to work with you to find something else that you’ll prefer.

Please inspect your items after receiving them and if you notice any damage, defects, or received the wrong item; notify us via the form on the contact page, or email support@baysidebeans.com, within 15 days and we will evaluate and decide whether to issue a refund or store credit, at our discretion.

Refunds

Once we receive your request, we will notify you of the approval or rejection of your refund/credit based on evidence provided. If any of your product arrived damaged, please send a picture of the damage.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@baysidebeans.com

Shipping:

If your product does qualify for a return, we will provide a location to ship it when we follow up.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

This is rare that you would have to ship anything back to us. We want you to have the best experience possible, and if there are any mishaps along the way of getting our fresh coffee to you, you shouldn’t have to be the one to suffer. Just let us know what went wrong. Any disputes need to be addressed within 15 days of receiving your order.

Need Help?

Contact us at support@baysidebeans.com, or submit the form on the contact page, for questions related to refunds and returns.